Each of us has experienced it — you wait all day for a package, only to find a ticket in the inbox with the message “addressee not found”. This scenario is frustrating not only for customers, but also negatively affects the perception of the e-shop from which the goods were ordered.

One of the key factors for ensuring customer satisfaction is effective communication during the order delivery process. It is this area that the company focuses on Foxdeliwhich is part of our portfolio in PRIME FUND Gruppe. Foxdeli specializes in improving the customer experience and optimizing the delivery process.

Tomas Rajchl, CEO Foxdeli, in an interview for Focuson.cz He covered this issue in detail and explained what steps e-shops can take to improve communication with customers and increase their satisfaction.

To learn more about how to effectively communicate with customers and improve delivery processes, read the full interview with Tomas Rajchl upon Focuson.cz.

Interview Link

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